Frequently Asked Questions

Balémage concierge specialists are here to provide you with personalized advice and customer care for any of your questions.

Below you can find the answers to most frequently asked questions

SKINCARE PRODUCTS

Benefits of our unique formulations

Enjoy all the benefits that natures have to offer for the perfect body and soul balance with our unique formulation. 

Relax, Protect, and Nourish your skin with a unique blend of essential oil formulations.

Perfect Skin:

This can include many benefits like rejuvenating dead skin cells and restoring the natural state of the skin, cell renewal, wrinkles, age spots, and uneven skin tone. 

Unique Values:

Some of our formulations are unique values include: antioxidant, anti-inflammatory, and antimicrobial properties that help promote cell renewal and rejuvenation, and support healthy skin tone and texture while being known to improve mood and relieve stress

Vitamins:

Depending on the product, our products contain A, B, C, D, and E which are essential for the journey for the perfect skin.

Well, Being:

in emotional situations (reducing stress and anxiety, increasing self-confidence.


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Please see each product formulation and benefits on their product page.

The information does not constitute a qualified medical recommendation

SCENT / SMELL

All of our products are naturally based, and we do not add artificial or synthetic scents, aromas, or smells.

You can expect the scent to be the real and natural scent of the main ingredients (please check the ingredient list of indevidual products).

Based on traditional and our beliefs the scent and aroma are one of the main advantages of our products as they combine the body and soul experience. 
Indgridiants

All our products contain natural high-quality ingredients directly from the growers, we do not use synthetic color and/or scent (smell) in our products.

Please view indevidual product for the full ingredient list.
Use of Products

Harnes the benefit of nature for your skin, the product is safe to use in all adults.

Please read the individual product "how to use" section for best practices on how to use each product.

Please advise, some causions apply

  • for external use only
  • avoid direct contact with eyes
  • If contact occurs with eyes rinse thoroughly with water
  • discontinue use and consult a doctor if irritation occurs or if known prior allergies or illnesses
  • keep out of reach of children
  • avoid direct sun exposure after use
  • keep in a shaded and cold place
Best Use Before

Product shelf life is 14 months from the recipient of the product and 12 months from opening.
Ingredients Origins

We source all of our products from growers in different parts of the world where the individual plant grows.

This includes:

  • Mauritius 
  • Sicily
  • Madagascar
  • Ethiopia
  • Dead Sea

All products are tested in the lab to determine the quality of our ingredients. 
Best ways to preserve products

We recommend storing our products in a cooler and shaded place and avoiding sun exposure to enjoy the most out of the product

FASHION & ACCESSORIES PRODUCTS

Can I Purshase Balémage fashion collection online?

We curently do not offer our limited edition fashion collection online

CUSTOMER SERVICE

I NEED A PROFESSIONAL ADVICE

Our customer service team is looking forward to exploring with you the power of Balémage.

You can reach out to our expert via online chat during operation time or via email.
Contacting Customer Service

Our customer service team is looking forward to assisting with any questions.

You can reach out to our expert via online chat during operation time or via email.

SHIPPING & RETURN

Delivery & Processing Time

The Balémage concierge team is working around the clock to provide a second-to-none experience to our customers.

We offer two types of shipments for all of our clients across the EU.

  • Standard Shipping takes 4-6 working days.
  • Express Shipping takes up to 2 working days

We offer one type of shipments for all of our clients across the United States.

  • Express Shipping takes up to 4-8 working days

All orders received during Monday-Thursday will be processed within 24 hours.

Orders received during Friday, Saturday, Sunday, and during holidays will be processed the next business day.
Shipping Locations

We currently ship to these locations

Europe

  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Hungary
  • Italy
  • Luxembourg
  • Poland
  • Portugal
  • Romania
  • Netherlands
  • Spain
  • Sweden

United States
Shipping Options

We offer several types of shipping options.

Europe

  • Standard Shipping takes 4-6 working days.
  • Express Shipping takes up to 2 working days
  • Free shipping on all orders 150€+ in the EU.

United States

  • Standard Shipping takes 4-8 working days.
Returns & Refunds

Please view our Returns page for further information.
HOW DO I RETURN ITEMS?

Balémage will gladly refund any unopened or unused items within 14 days of purchase through our website.

Please note, by law and due to hygienic reasons we can not accept returns of opened and/or transparent hygiene seal removed skin care products.

Balemage.com purchases cannot be exchanged or returned in-store.

If you would like to return an item, simply place the unopened items with packaging protective material in a return package.

Please return the item(s) in its original product packaging. Returned packages must be returned prepaid, to Amaranti Sihtta 25, 3118 Limassol, Cyprus.

we are unable to refund shipping charges. Please allow 10-15 business days of processing time. You will receive a confirmation email once we receive your package and process your return.

Balémage reserves the right to deny returns for items that do not meet the return policy requirements.
CAN I CANCEL OR CHANGE MY ORDER?

Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.

You should expect the package for delivery in approximately 4 - 6 business days unless you have requested an expedited method of shipment. Please consider that orders made on Friday, Saturday, Sunday, and during holidays will be processed the next business day.

Please note that you can always return the product unopened for a full refund. (view our Returns page for further information).

Have more questions?

You can contact us through our contact page under “customer service” or talk to our expert team during operation hours by live chat on the bottom right corner of your screen.